THE PRIVACY POLICY IS GOVERNED BY AND IS COMPLIANT WITH THE INFORMATION TECHNOLOGY (REASONABLE SECURITY PRACTISES AND PROCEDURES AND SENSITIVE PERSONAL DATA OR INFORMATION )RULES 2011,WHICH IS DESIGNED TO PROTECT PERSONAL INFORMATION OF THE END USER(S) OF THE SERVICES; AND OTHER APPLICABLE RULES AND REGULATIONS RELATED TO PRIVACY.

THIS PRIVACY POLICY SETS FORTH THE MODES OF COLLECTION, UTILISATION AND DISCLOSURE OF YOUR INFORMATION GATHERED ON THE APPLICATION. THIS PRIVACY POLICY APPLIES ONLY TO CONFIDENTIAL INFORMATION COLLECTED ON THE APPLICATION. THIS PRIVACY POLICY DOES NOT APPLY TO INFORMATION COLLECTED BY M/S ASHRAM ONLINE .COM LTD IN OTHER WAYS, INCLUDING INFORMATION COLLECTED OFFLINE OR THROUGH SOCIAL NETWORKING PLATFORMS.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY CLICKING ON "I ACCEPT" OR "I AGREE", OR CONTINUING TO USE THE SERVICES, OR BY INSTALLATION OR ACCESS TO THE APPLICATION, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, YOU MAY NOT AVAIL THE SERVICES.

WE ARE COMMITTED TO PROTECT YOUR PRIVACY AND HAVE MADE THIS PRIVACY POLICY TO DESCRIBE THE PROCEDURES WE ADHERE TO FOR COLLECTING, USING, AND DISCLOSING THE PERSONAL INFORMATION. WE RECOMMEND YOU TO READ THIS PRIVACY POLICY CAREFULLY SO THAT YOU UNDERSTAND OUR APPROACH TOWARDS THE USE OF YOUR PERSONAL INFORMATION.

User Data

This privacy policy applies to the User data collected by Ashram Online.com Ltd. (“Company”) who values its customers and is concerned about the privacy of its Users. Ashram Online collects personal information such as a first and last name, contact number and e-mail address and other contact address.Hence, this Privacy Policy is to familiarize the Users with the manner in which we collect, use and disclose the information received through the website.

We collect from your mobile device a unique ID( where your device is an iPhone, we also collect the Apple-Recommended CFUUID (the Core Foundation Universally Unique Identifier)) and you sent to the same by installation or use of the application.

Use of Personal Information

We shall use the User data in the following cases:

  1. To process your order and  provide additional support we need your details such as your name, e-mail address ,mailing address, contact number, account details.
  2. To maintain and manage your user account along with sending periodical promotional e-mails  and to notify your order status.
  3. To comply with our legal and statutory obligations
  4. To enable us to connect the pundit to you.
  5. To resolve disputes, provide customer support and troubleshoot problems as permitted by law.
  6. To contact you about important announcement and other important information about your User account,the Application and the Services.

Your User Generated Content is not confidential or proprietary. You grant, and warrant that you have the right to grant us a non-exclusive, non-revocable, worldwide, transferable, royalty-free, perpetual right to use your User Generated Content in any manner or media now or later developed, for any purpose, commercial, advertising, or otherwise, including the right to translate, display, reproduce, modify, create derivative works, sublicense, distribute, assign and commercialize without any payment due to you.

Information Security

We shall ensure that your confidential information is stored in our databases in an encrypted format with restricted access. In order to protect your personal information, we have implemented adequate security technology  and will update these measures as new technology becomes available, as appropriate.

Email & SMS Communication

If you opted-in to receive information about our application, service, updates and offers, we will use your name and email address to send this information to you. If you no longer wish to receive these communications, you can unsubscribe by following the instructions contained in the emails you receive or on our website. Please note that we may send you transactional and relationship messages, even if you have unsubscribed from our marketing communications. For instance, if our service is going to be temporarily suspended for maintenance, we might send you an email to update you.

Closure of  your account

If you wish to close your Ashram Online account altogether ,please let us know  by submitting a request to info@ashramonline.org. We may retain information about you in our databases for as long as  your account is active or as needed to provide you services and in accordance with applicable laws. Our retention and use of your information will be as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. The retention period may extend beyond the end of your relationship with us, but it will be  only as long as it is necessary for us to have sufficient information to respond to any issues that may arise later or for our commercial records. For example, we may need or be required to retain certain information to prevent fraudulent activity,  protect ourselves against liability, permit us to pursue available remedies or limit any damages  that we may sustain, or if we believe in good faith that a law, regulation, rule or guideline requires it. We may also retain the user information to provide you paramount services if you re-open your account. Please note, however , that there might be latency in deleting Personal Information from our servers and backed-up versions might exist even after deletion.

Access to Information to outside parties.

We may share your Personal Information with the service providers, who are working with us such as pundits ,payment platform etc. in connection with the operation of the Services or the Platform, so long as such service providers are subject to confidentiality restrictions consistent with this privacy policy.

Personal Information may be required to disclosed due to legal or regulatory requirements.In such case, we reserve the right to disclose your personal information as required in order to comply with the legal obligations,  including but  not limited to complying with court orders, warrants or discovery requests.

You shall be responsible for the content and information contained in any feedback shared by you through the Platform or otherwise to us , constitutes an assignment to us of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in all feedback and you authorize us to use the feedback for any purpose, which we may deem fit.

We will respond to your request about access to the information we collect about you within the time frame required by applicable law. The following persons may have access to the user data:

  1. Administration : We shall provide access to your Personal Information to our authorized administrators for business purposes, who shall be under confidentiality obligations towards the same.
  2. Affiliates : We may provide Personal Information we collect to our affiliates. For example, we may disclose Personal Information to our affiliates in order to respond to your requests for  information or the Services, or to help limit your receipt of marketing materials you have requested not to receive.
  3. Business Partners : We may use certain trusted third party companies and individuals to help us provide ,analyse, and improve the Services including but not limited to data storage ,maintenance services, database management, credit bureaus, rating agencies, web analystics ,payment processing, and improvement of the Platform’s features. These third parties may have access to your information only for purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy Policy. We may disclose your Personal Information to partners who perform business functions or hosting services on our behalf and who  may be located outside India.
  4. Service Providers : We may share your Personal Information with the service providers, who are working with us in connection with the operation of the Services or the Platform, so long as such service providers are subject to confidentiality restrictions consistent with this Privacy Policy.
  5. Joint Marketing Arrangements : Where permitted by law, we may share your Personal Information with Joint marketers with whom we have a marketing arrangement, we would require all such joint marketers to have written contracts with us that specify the appropriate use of your Personal Information, require them to safeguard your Personal Information, and prohibit them from making unauthorized or unlawful use of your Personal Information.
  6. Persons who acquire our Assets or Business : If we sell or transfer any of our business or assets, certain Personal Information may be a part of that sale or transfer.
  7. Legal and Regulatory Authorities : We may be required to disclose your Personal Information due to legal or regulatory requirements. In such instances, we reserve the right to disclose your Personal Information as required in order to comply with our legal obligations,  including but not limited to complying with court orders, warrants,or discovery requests. We may also disclose your Personal Information(a) to law enforcement officers or others; (b) to Credit Information Companies;(c) to comply with a judicial proceeding, court order, or legal process served on us or the Platform;(d) to enforce or apply this Privacy Policy or the Terms of Service or our other policies or Agreements;(e) for an insolvency proceeding involving all or part of the business or asset to which the information pertains; (g) or protect the rights, property, or personal safety of the Company, or the general public. You agree and acknowledge that we may not inform you prior to or after disclosures made according to this section.
  8. Notwithstanding anything mentioned hereinabove , the Company shall not be responsible for the actions or omissions of the service providers or parties with whom the Personal Information is shared, nor shall  the Company be responsible and / or liable for any additional information you may choose to provide directly to any service provider or any third party.

Cookies

We may set “cookies” to track your use of the Platform. Cookies are small encrypted files, that a site or its service provider transfers to your device’s drive that enables the sites or service provider’s systems to recognize your device and capture and remember certain information. By using the Application, you consent to our use of cookies.

Limitation of Liability

We value your Personal Information, and protect it on the Application and during storage against loss, misuse or alteration by taking extensive security measures. Although we provide appropriate firewalls and protections, we cannot  warrant the security of any Personal Information transmitted as our systems are not hack proof .Data pilferage due to unauthorised hacking, virus attacks, technical issues is possible and we take no liabilities or responsibilities for it.

You are responsible for all actions that take place under your User Account. If you choose to share  your User Account details and password or any Personal Information with Third parties, you are solely responsible for the same .If you lose control of your User Account , you may lose substantial control over your Personal Information and may be subject to legally binding actions.

You agree to indemnify us, our subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees and hold us harmless from and against any claims and demand, including reasonable attorney’s fees, made by any third party arising out of or relating to : (i) Personal Information and contents that you submit or share through the platform; (ii) your violation of this Privacy Policy, (iii) or your violation of rights of another Customer(s).

You expressly understand and agree that M/s Ashram Online.com Ltd shall not be liable for any direct ,indirect ,incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill ,use, data, information, details or other intangible losses (even if we have been advised of the possibility of such damages), resulting from : (i) the use or the inability to use the services; (ii) unauthorized access to or alteration of your personal Information.

Disclaimer

We are not agents or representatives of any temple/religious institution(s).We will not be responsible for any damage or loss such as fire mishaps arising due to homams/Pundits/pujas booked through our website. No guarantee or warranty for the effectiveness or accuracy of the results that may be obtained or expected to be obtained from the pujas/Homam booked through Ashram.

Links to third party sites

We may provide links of other websites on the Website, without any accuracy, completeness or usefulness of any content, warranty, merchantability, endorsement, suitability, any assurance of quality, authenticity, and appropriateness to view such websites and responsibility, liability ,obligations on part of the Website. This Privacy Policy does not apply when use access to such sites, links.

These third-party websites and advertisers may use technology to send the advertisements that appear on the Website directly to User. Company does not have access to or control over cookies or other cookies or other features that such third party websites and advertisers may use and the information practices of these third- party websites and advertisers are not covered by this policy. Therefore, we cannot be held responsible for the protection and privacy of any information which user provides whilst visiting such advertiser’s websites. Users shall contact them directly for more information about their privacy practices.

Any opinions ,advice, statements, services, offers, or other information or content expressed or made available by third parties, including information providers, or any other users are  those of the respective author(s) or distributors and not of the company.

Tell us what  you think

We welcome your questions and comments .Please feel free to reach us at info @ ashramonline.org or mailing us at (Ashram Homam Centre) old no.12, New No.29, Mookathal Street, Purasawalkkam, Chennai-600 007.